Zoom Phoneの導入事例
プロダクト詳細導入企業｜ALCIVIA
Nurturing growth: ALCIVIA saves time and cuts costs by consolidating with Zoom Phone
課題・目的
Two legacy organizations had different communication systems
No great way to stay in touch due to disparate systems
Rural locations and distributed teams made communication challenging
導入後の効果
Elimination of physical phone lines and SIP trunks almost paid for Zoom Phone
Costs less than previous systems with more features
Team can focus on strategic initiatives instead of manual updates
まとめ
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Zoom Phoneの導入を考えていますか？
サービスとの相性を見たい方はこちら
導入について相談がある方はこちら
プロに相談する導入事例の詳細
導入前の課題
Two legacy organizations had different communication systems
No great way to stay in touch due to disparate systems
Rural locations and distributed teams made communication challenging
導入の目的
Consolidate disparate communication systems after a merger
Enable better collaboration across distributed teams
Simplify management and reduce costs
導入後の効果
Elimination of physical phone lines and SIP trunks almost paid for Zoom Phone
Costs less than previous systems with more features
Team can focus on strategic initiatives instead of manual updates
導入の決め手
Zoom Phone just works and is reliable
Costs less than previous on-prem solutions with more features
Simplified management and easy scalability
導入のプロセス
Don initially wanted on-prem telephony but tested Zoom Phone and found it fantastic; they ported 500-800 DIDs from over a dozen providers with help from Zoom Professional Services.
活用方法
Uses Zoom Phone, Meetings, Chat, Rooms, and Webinars for internal and customer communication.
今後の展望
Planning to implement Zoom's BYOC program for employee mobility and exploring Zoom Contact Center for customer support.
AI事例マッチ度診断
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導入の効果Seamless webinar experience replaced problematic GoToMeeting
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Referral Staffing Solutions experiences 25% higher call volume with Zoom platform
導入の効果25% increased call volume with Zoom Phone
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人材業界
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Midwest Real Estate Data uncovers new insight into the customer experience with Zoom platform
導入の効果Achieved better transparency in customer service with live view of agent status and wait times
Midwest Real Estate Data LLC
不動産業界
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Topaz Services’ journey to exceptional customer experience with Zoom
導入の効果Agents can seamlessly transition from voice to chat in one interface.
Topaz Services(31〜50名)
旅行・観光・ホテル業界
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Mike Morse Law Firm disrupts the status quo with Zoom platform technology
導入の効果Improved call quality
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弁護士業界
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UCR streamlines call management and enhances hybrid teaching, learning, and working with Zoom
導入の効果Simplified phone service maintenance and reduced physical infrastructure
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Werner Enterprises goes ‘Cloud First, Cloud Now’ by selecting Zoom’s unified communications platform
導入の効果Consolidation to a single administrative dashboard.
Werner Enterprises(1,001名以上)
物流業界
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All aboard the Zoom train: BNSF Railway’s journey to cloud phones
導入の効果Reduced dialing rules from over 60,000 to less than 200 using Zoom APIs.
BNSF Railway Company(1,001名以上)
物流業界
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Zoom Phoneの導入を考えていますか？
サービスとの相性を見たい方はこちら
導入について相談がある方はこちら
プロに相談するこのサービスについてもっと詳しく知りたいですか?
プロにビジネスの悩みや課題を相談をして、詳細資料を受け取りましょう。
どんなざっくりとした内容でも構いません。まずはお気軽にご相談ください。
カテゴリ
Try Zoom Phone for a VoIP phone system with unlimited domestic calls, SMS messaging, voicemail transcription, call recording, and seamless app integrations.
ALCIVIA
農業業界
非上場
Wisconsin
Agricultural co-op
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