Zoom Phoneの導入事例
プロダクト詳細導入企業｜日本電気株式会社
The key to succeeding in the generative AI era lies in leveraging real communication data.
課題・目的
Maintenance deadline for on-premises PBX was approaching.
Employees with desk phones were required to come to the office during COVID-19.
Actual usage status of PBX environment was unknown.
導入後の効果
Achieved approximately 70% reduction in telephone-related costs.
Established environment for accumulation and analytics of real communication data.
Laid foundation for utilizing generative AI and building a knowledge base.
まとめ
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Zoom Phoneの導入を考えていますか？
サービスとの相性を見たい方はこちら
導入について相談がある方はこちら
プロに相談する導入事例の詳細
導入前の課題
Maintenance deadline for on-premises PBX was approaching.
Employees with desk phones were required to come to the office during COVID-19.
Actual usage status of PBX environment was unknown.
Insufficient accumulation and utilization of real-time communication data for AI era.
導入の目的
Establish real communication aligned with the generative AI era.
Reduce telephone-related costs.
Visualize usage status of PBX lines.
Accumulate and analyze real-time communication data.
導入後の効果
Achieved approximately 70% reduction in telephone-related costs.
Established environment for accumulation and analytics of real communication data.
Laid foundation for utilizing generative AI and building a knowledge base.
Stable high sound quality even in unstable network environments.
導入の決め手
Superior sound quality in poor network conditions.
Simple and intuitive operability.
Cost reduction compared to physical PBX.
Unlimited audio data storage and AI Companion included at no extra cost.
導入のプロセス
NEC inventoried PBX environment across Japan, configured same-number migration settings, consolidated carrier lines into data center, and completed migration of 110,000 users in approximately 10 months with support from Zoom teams.
活用方法
Employees answer company numbers and team representative numbers from smartphones; management monitors call usage in real time.
社内の反応
Employees highly appreciated the improvement in sound quality; simple and intuitive operations minimized migration stress.
今後の展望
Combine call data with existing stock data (email, business cards, project files) and reconstruct it as knowledge using in-house generative AI 'cotomi' to create new value.
AI事例マッチ度診断
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クラウドPBXシステムの他のサービス
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Zoom Phoneの導入を考えていますか？
サービスとの相性を見たい方はこちら
導入について相談がある方はこちら
プロに相談するこのサービスについてもっと詳しく知りたいですか?
プロにビジネスの悩みや課題を相談をして、詳細資料を受け取りましょう。
どんなざっくりとした内容でも構いません。まずはお気軽にご相談ください。
カテゴリ
Try Zoom Phone for a VoIP phone system with unlimited domestic calls, SMS messaging, voicemail transcription, call recording, and seamless app integrations.
日本電気株式会社
IT・通信業界
1,001名以上
上場
東京都
IT Services Business, Social Infrastructure Business
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