Zoom Phoneの導入事例
プロダクト詳細導入企業｜University of California, Riverside
UCR streamlines call management and enhances hybrid teaching, learning, and working with Zoom
課題・目的
Aging landline telephone service infrastructure housed in a building with a leaking roof
Need for more robust contact center functionality for managing and routing calls and data capture
Classroom and meeting room technology infrastructure to support and optimize hybrid teaching, learning, and working models
導入後の効果
Simplified phone service maintenance and reduced physical infrastructure
Reliable phone communication infrastructure
Robust call management functionality including whisper feature and customizable phone tree
まとめ
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Zoom Phoneの導入を考えていますか？
サービスとの相性を見たい方はこちら
導入について相談がある方はこちら
プロに相談する導入事例の詳細
導入前の課題
Aging landline telephone service infrastructure housed in a building with a leaking roof
Need for more robust contact center functionality for managing and routing calls and data capture
Classroom and meeting room technology infrastructure to support and optimize hybrid teaching, learning, and working models
導入の目的
Revamp aging network infrastructure including landline telephone service from the 1980s
Provide more robust contact center functionality for managing and routing calls and data capture
Modernize classroom and meeting room technology to support hybrid teaching and learning
導入後の効果
Simplified phone service maintenance and reduced physical infrastructure
Reliable phone communication infrastructure
Robust call management functionality including whisper feature and customizable phone tree
Optimized hybrid teaching, learning, and working with consistent Zoom interface
Fewer support calls related to phone or room technology issues
Captures more data enabling robust reporting for year-over-year trends and staffing assessment
導入の決め手
Zoom Phone and Zoom Contact Center integrated well with existing technology ecosystem
Zoom offered a familiar user interface
University of California system had a good working relationship with Zoom
Zoom was updating its products to meet higher education requirements
Zoom platform integrates flexibly with commodity hardware
導入のプロセス
Over 18 months, UCR transitioned over 5,000 phone lines to Zoom Phone and moved three of its ten campus contact centers to Zoom Contact Center. They deployed over 100 Zoom Rooms since Fall 2022 and piloted Zoom Rooms’ integrated reservation technology in select shared spaces.
活用方法
UCR community leverages Zoom Meetings, Webinars, Phone, Contact Center, and Rooms. Financial Aid uses Zoom Contact Center for call routing and data capture. UCR Health uses Zoom Phone and Contact Center for patient calls and referral management. Zoom Rooms standardize classrooms and shared spaces.
社内の反応
UCR has not experienced significant Zoom service outages; Zoom has been a good partner in quickly understanding and resolving issues.
今後の展望
UCR plans to migrate more of their contact centers to Zoom Contact Center in the next 12 to 18 months and expects to roll out Zoom Rooms reservation technology more broadly throughout 2024.
AI事例マッチ度診断
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Zoom Phoneの導入を考えていますか？
サービスとの相性を見たい方はこちら
導入について相談がある方はこちら
プロに相談するこのサービスについてもっと詳しく知りたいですか?
プロにビジネスの悩みや課題を相談をして、詳細資料を受け取りましょう。
どんなざっくりとした内容でも構いません。まずはお気軽にご相談ください。
カテゴリ
Try Zoom Phone for a VoIP phone system with unlimited domestic calls, SMS messaging, voicemail transcription, call recording, and seamless app integrations.
University of California, Riverside
教育業界
1,001名以上
非上場
California
Public land-grant research university serving 26,426 students
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