Zoom Phoneの導入事例
プロダクト詳細導入企業｜Brotherhood Mutual
Brotherhood Mutual Achieves Business Continuity & Work-Life Balance During COVID-19
課題・目的
GoToMeeting webinar solution had frequent software issues
On-premises Cisco Call Manager could not support disaster recovery quickly
Other cloud-based phone providers had difficult sales and support teams
導入後の効果
Seamless webinar experience replaced problematic GoToMeeting
Phone system integrated into disaster recovery plan
Frictionless communication with remote workforce during pandemic
まとめ
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プロにビジネスの悩みや課題を相談をして、詳細資料を受け取りましょう。
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Zoom Phoneの導入を考えていますか？
サービスとの相性を見たい方はこちら
導入について相談がある方はこちら
プロに相談する導入事例の詳細
導入前の課題
GoToMeeting webinar solution had frequent software issues
On-premises Cisco Call Manager could not support disaster recovery quickly
Other cloud-based phone providers had difficult sales and support teams
導入の目的
Replace overly complex webinar solution
Migrate to a cloud-based PBX phone system for better disaster recovery
Achieve business continuity and work-life balance during COVID-19
導入後の効果
Seamless webinar experience replaced problematic GoToMeeting
Phone system integrated into disaster recovery plan
Frictionless communication with remote workforce during pandemic
Voicemail transcripts sent to email for prioritization
Business Hours feature prevented after-hours calls
導入の決め手
Positive experiences with Zoom Meetings and Webinars
Zoom's intuitive software and amazing team support
Zoom Phone could be quickly deployed for remote work
導入のプロセス
Brotherhood Mutual started piloting Zoom Phone in January 2020, then rapidly rolled out Zoom Phone numbers to all employees within a week when COVID-19 forced remote work.
活用方法
Zoom Webinars for training and professional development; Zoom Phone for external and internal communications, including voicemail transcription and business hours feature.
今後の展望
Zoom will continue to support flexible communication with external partners and remote workers.
AI事例マッチ度診断
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導入の効果25% increased call volume with Zoom Phone
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Midwest Real Estate Data uncovers new insight into the customer experience with Zoom platform
導入の効果Achieved better transparency in customer service with live view of agent status and wait times
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Nurturing growth: ALCIVIA saves time and cuts costs by consolidating with Zoom Phone
導入の効果Elimination of physical phone lines and SIP trunks almost paid for Zoom Phone
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Zoom Phone by Zoom Communications, Inc.
Topaz Services’ journey to exceptional customer experience with Zoom
導入の効果Agents can seamlessly transition from voice to chat in one interface.
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Mike Morse Law Firm disrupts the status quo with Zoom platform technology
導入の効果Improved call quality
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UCR streamlines call management and enhances hybrid teaching, learning, and working with Zoom
導入の効果Simplified phone service maintenance and reduced physical infrastructure
University of California, Riverside(1,001名以上)
教育業界
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Werner Enterprises goes ‘Cloud First, Cloud Now’ by selecting Zoom’s unified communications platform
導入の効果Consolidation to a single administrative dashboard.
Werner Enterprises(1,001名以上)
物流業界
Zoom Phone by Zoom Communications, Inc.
All aboard the Zoom train: BNSF Railway’s journey to cloud phones
導入の効果Reduced dialing rules from over 60,000 to less than 200 using Zoom APIs.
BNSF Railway Company(1,001名以上)
物流業界
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Zoom Phoneの導入を考えていますか？
サービスとの相性を見たい方はこちら
導入について相談がある方はこちら
プロに相談するこのサービスについてもっと詳しく知りたいですか?
プロにビジネスの悩みや課題を相談をして、詳細資料を受け取りましょう。
どんなざっくりとした内容でも構いません。まずはお気軽にご相談ください。
カテゴリ
Try Zoom Phone for a VoIP phone system with unlimited domestic calls, SMS messaging, voicemail transcription, call recording, and seamless app integrations.
Brotherhood Mutual
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