Zoom Phoneの導入事例
プロダクト詳細導入企業｜BNSF Railway Company
All aboard the Zoom train: BNSF Railway’s journey to cloud phones
課題・目的
Skype for Business was being discontinued, requiring migration of over 10,000 phones within a year.
Previous phone migration took over four years, creating stress due to time constraints.
Many phones were in hard-to-reach locations with low or no cell coverage.
導入後の効果
Reduced dialing rules from over 60,000 to less than 200 using Zoom APIs.
Shifted server maintenance to Zoom, reducing infrastructure burden.
Migration completed seven months instead of budgeted twelve months.
まとめ
このサービスについてもっと詳しく知りたいですか?
プロにビジネスの悩みや課題を相談をして、詳細資料を受け取りましょう。
どんなざっくりとした内容でも構いません。まずはお気軽にご相談ください。
Zoom Phoneの導入を考えていますか？
サービスとの相性を見たい方はこちら
導入について相談がある方はこちら
プロに相談する導入事例の詳細
導入前の課題
Skype for Business was being discontinued, requiring migration of over 10,000 phones within a year.
Previous phone migration took over four years, creating stress due to time constraints.
Many phones were in hard-to-reach locations with low or no cell coverage.
Needed to sustain legacy use cases like phone-to-radio communication and safety phones in remote areas.
Required E911 services for safety phones in locations where exact addresses were hard to determine.
導入の目的
Migrate from a discontinued phone solution (Skype for Business) to a new service within a tight deadline.
Improve overall communications experience with a full-platform solution.
Reduce server footprint and free up bandwidth by moving to a cloud phone platform.
Maintain compatibility with existing Poly phone hardware to avoid disrupting workflows.
導入後の効果
Reduced dialing rules from over 60,000 to less than 200 using Zoom APIs.
Shifted server maintenance to Zoom, reducing infrastructure burden.
Migration completed seven months instead of budgeted twelve months.
Employees quickly adapted with minimal training required.
Enabled features like call masking and blocking from user devices.
Improved communication and provided new ways to work together.
導入の決め手
Zoom Workplace provided the best solution for complex communication needs.
Compatibility with existing Poly phone hardware.
Included messaging, video conferencing with screen sharing, and an intuitive dashboard.
Option to bring their own carrier for internal comms to connect to hand-held radios.
E911 services availability as part of the platform.
導入のプロセス
BNSF enlisted CDW, a trusted partner familiar with Zoom Workplace, to assist with migration. They used Zoom APIs to automate changes, remotely turn off and reboot phones, and consolidate dial plan rules. The migration was completed in seven months, 40% faster than the budgeted twelve months.
活用方法
Employees use Zoom Phone, Zoom Meetings, and Zoom Chat as primary communication methods. Support channels are offered in Zoom Chat for troubleshooting. Zoom Events is used to expand reach for annual Technology Awareness Day. Zoom Rooms are deployed on a moving train and in a conference center.
社内の反応
The general experience was overwhelmingly positive. Employees quickly adapted to Zoom tools. Some features, like call masking, were unexpectedly popular. The tool is forgiving in imperfect network conditions, sustaining latency and packet loss with low bandwidth needs.
AI事例マッチ度診断
Zoom Phoneの他の導入事例
Zoom Phone by Zoom Communications, Inc.
Cranfield University explores innovative new content formats with Zoom
導入の効果Showcasing Cranfield's programs and facilities to prospective students
Cranfield University
Zoom Phone by Zoom Communications, Inc.
Brotherhood Mutual Achieves Business Continuity & Work-Life Balance During COVID-19
導入の効果Seamless webinar experience replaced problematic GoToMeeting
Brotherhood Mutual
Zoom Phone by Zoom Communications, Inc.
Referral Staffing Solutions experiences 25% higher call volume with Zoom platform
導入の効果25% increased call volume with Zoom Phone
Referral Staffing Solutions(31〜50名)
人材業界
Zoom Phone by Zoom Communications, Inc.
Midwest Real Estate Data uncovers new insight into the customer experience with Zoom platform
導入の効果Achieved better transparency in customer service with live view of agent status and wait times
Midwest Real Estate Data LLC
不動産業界
Zoom Phone by Zoom Communications, Inc.
Nurturing growth: ALCIVIA saves time and cuts costs by consolidating with Zoom Phone
導入の効果Elimination of physical phone lines and SIP trunks almost paid for Zoom Phone
ALCIVIA
農業業界
Zoom Phone by Zoom Communications, Inc.
Topaz Services’ journey to exceptional customer experience with Zoom
導入の効果Agents can seamlessly transition from voice to chat in one interface.
Topaz Services(31〜50名)
旅行・観光・ホテル業界
Zoom Phone by Zoom Communications, Inc.
Mike Morse Law Firm disrupts the status quo with Zoom platform technology
導入の効果Improved call quality
Mike Morse Law Firm(101〜300名)
弁護士業界
Zoom Phone by Zoom Communications, Inc.
UCR streamlines call management and enhances hybrid teaching, learning, and working with Zoom
導入の効果Simplified phone service maintenance and reduced physical infrastructure
University of California, Riverside(1,001名以上)
教育業界
Zoom Phone by Zoom Communications, Inc.
Werner Enterprises goes ‘Cloud First, Cloud Now’ by selecting Zoom’s unified communications platform
導入の効果Consolidation to a single administrative dashboard.
Werner Enterprises(1,001名以上)
物流業界
クラウドPBXシステムの他のサービス
関連の最新ニュース
バルテック、通話料0円で電話番号不要の「クリックコール」提供開始
O!Productニュース編集部
バルテック、全国の市外局番が使えるクラウド回線サービス「MOT/0ABJ」を開始
O!Productニュース編集部
トビラフォン Cloud、AIでカスハラを自動検知・通知する新機能を追加
O!Productニュース編集部
バルテック、通話料0円で電話番号不要の「クリックコール」提供開始
バルテック、全国の市外局番が使えるクラウド回線サービス「MOT/0ABJ」を開始
トビラフォン Cloud、AIでカスハラを自動検知・通知する新機能を追加
Zoom Phoneの導入を考えていますか？
サービスとの相性を見たい方はこちら
導入について相談がある方はこちら
プロに相談するこのサービスについてもっと詳しく知りたいですか?
プロにビジネスの悩みや課題を相談をして、詳細資料を受け取りましょう。
どんなざっくりとした内容でも構いません。まずはお気軽にご相談ください。
カテゴリ
Try Zoom Phone for a VoIP phone system with unlimited domestic calls, SMS messaging, voicemail transcription, call recording, and seamless app integrations.
BNSF Railway Company
物流業界
1,001名以上
非上場
Freight rail transportation services across North America, moving various products including agricultural products, automotive products, consumer products, energy, food & beverages, and industrial products
AIトレンドメルマガ登録
新着情報から人気・注目のAIプロダクト情報まで、日本のAIトレンドが丸わかり！
公式SNSをフォロー
最新のAIトレンドやリリース情報をいち早くお届けします。
今すぐフォローしましょう！