Zoom Phoneの導入事例
プロダクト詳細導入企業｜BNSF Railway Company
All aboard the Zoom train: BNSF Railway’s journey to cloud phones
課題・目的
Skype for Business was being discontinued, requiring migration of over 10,000 phones within a year.
Previous phone migration took over four years, creating stress due to time constraints.
Many phones were in hard-to-reach locations with low or no cell coverage.
導入後の効果
Reduced dialing rules from over 60,000 to less than 200 using Zoom APIs.
Shifted server maintenance to Zoom, reducing infrastructure burden.
Migration completed seven months instead of budgeted twelve months.
まとめ
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Zoom Phoneの導入を考えていますか？
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導入について相談がある方はこちら
プロに相談する導入事例の詳細
導入前の課題
Skype for Business was being discontinued, requiring migration of over 10,000 phones within a year.
Previous phone migration took over four years, creating stress due to time constraints.
Many phones were in hard-to-reach locations with low or no cell coverage.
Needed to sustain legacy use cases like phone-to-radio communication and safety phones in remote areas.
Required E911 services for safety phones in locations where exact addresses were hard to determine.
導入の目的
Migrate from a discontinued phone solution (Skype for Business) to a new service within a tight deadline.
Improve overall communications experience with a full-platform solution.
Reduce server footprint and free up bandwidth by moving to a cloud phone platform.
Maintain compatibility with existing Poly phone hardware to avoid disrupting workflows.
導入後の効果
Reduced dialing rules from over 60,000 to less than 200 using Zoom APIs.
Shifted server maintenance to Zoom, reducing infrastructure burden.
Migration completed seven months instead of budgeted twelve months.
Employees quickly adapted with minimal training required.
Enabled features like call masking and blocking from user devices.
Improved communication and provided new ways to work together.
導入の決め手
Zoom Workplace provided the best solution for complex communication needs.
Compatibility with existing Poly phone hardware.
Included messaging, video conferencing with screen sharing, and an intuitive dashboard.
Option to bring their own carrier for internal comms to connect to hand-held radios.
E911 services availability as part of the platform.
導入のプロセス
BNSF enlisted CDW, a trusted partner familiar with Zoom Workplace, to assist with migration. They used Zoom APIs to automate changes, remotely turn off and reboot phones, and consolidate dial plan rules. The migration was completed in seven months, 40% faster than the budgeted twelve months.
活用方法
Employees use Zoom Phone, Zoom Meetings, and Zoom Chat as primary communication methods. Support channels are offered in Zoom Chat for troubleshooting. Zoom Events is used to expand reach for annual Technology Awareness Day. Zoom Rooms are deployed on a moving train and in a conference center.
社内の反応
The general experience was overwhelmingly positive. Employees quickly adapted to Zoom tools. Some features, like call masking, were unexpectedly popular. The tool is forgiving in imperfect network conditions, sustaining latency and packet loss with low bandwidth needs.
AI事例マッチ度診断
Zoom Phoneの他の導入事例
Zoom Phone by Zoom Communications, Inc.
Werner Enterprises goes ‘Cloud First, Cloud Now’ by selecting Zoom’s unified communications platform
導入の効果Consolidation to a single administrative dashboard.
Werner Enterprises(1,001名以上)
物流業界
Zoom Phone by Zoom Communications, Inc.
Korean Air
導入の効果Adoption of Zoom Phone resolved complexities and costs associated with server management and equipment replacement in on-premise operations.
Korean Air
物流業界, 製造業, IT・通信業界
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Zoom Phoneの導入を考えていますか？
サービスとの相性を見たい方はこちら
導入について相談がある方はこちら
プロに相談するこのサービスについてもっと詳しく知りたいですか?
プロにビジネスの悩みや課題を相談をして、詳細資料を受け取りましょう。
どんなざっくりとした内容でも構いません。まずはお気軽にご相談ください。
カテゴリ
Try Zoom Phone for a VoIP phone system with unlimited domestic calls, SMS messaging, voicemail transcription, call recording, and seamless app integrations.
BNSF Railway Company
物流業界
1,001名以上
非上場
Freight rail transportation services across North America, moving various products including agricultural products, automotive products, consumer products, energy, food & beverages, and industrial products
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