Dialpadの導入事例
サービス詳細導入企業｜Education First
How Education First achieves an amazing 97% CSAT with Dialpad Ai
課題・目的
Few options for working remotely due to physical desk phones
Managing accounts and end-user experience required four separate platforms
New hires struggled with certain topics like COVID rules
導入後の効果
Outbound call efficiency improved by 33%
Saved team 10 hours a week
CSAT score improved from 89% to 97% over three months
まとめ
Dialpadの導入を検討していますか？
サービスの比較・選定業務を無料でサポートします。
導入事例の詳細
導入前の課題
Few options for working remotely due to physical desk phones
Managing accounts and end-user experience required four separate platforms
New hires struggled with certain topics like COVID rules
Manually going through calls to find trends was time-consuming
CSAT surveys were only filled by angriest and happiest customers, skewing results
導入の目的
Keep call center running smoothly from anywhere
Handle all forms of communication in one place
導入後の効果
Outbound call efficiency improved by 33%
Saved team 10 hours a week
CSAT score improved from 89% to 97% over three months
Twice as efficient when improving services
More concrete data in real time with Custom Moments
Easily identify and solve customer issues
Staff more effectively based on call spikes
導入の決め手
Dialpad let team handle calls, voicemail, texting, call recording in one platform
Ease of setting up new call centers in minutes from anywhere
活用方法
Uses Dialpad for call center operations, outbound calls, customer service, AI Live Coach with Real-Time Assist cards, live transcripts, live sentiment analysis, voicemail drop, call analytics, Custom Moments, AI CSAT, QA Scorecards, Salesforce integration, Power Dialer, omnichannel contact center, Azure integration, and plans to use Chrome WebHID, chatbot, and APIs.
社内の反応
Mike Monteiro expressed that without Dialpad before the pandemic, he would have been very stressed trying to make things work.
今後の展望
Planning to leverage Dialpad + Chrome WebHID for headset call controls, self-service chatbot, and APIs for custom workflows.
カテゴリ
Dialpad Connectで最適なビジネスコミュニケーションを実現：クラウド電話、ビデオ会議、チャット、FAXなどの機能を1つのプラットフォームでご利用できます。
Education First
非上場
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貴社にピッタリのサービスを
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バルテック、通話料0円で電話番号不要の「クリックコール」提供開始
Sparkle AI、音声AIと電話をつなぐクラウド通信基盤「onBridge」を正式リリース
H.I.S. Mobile、AI自動応答で電話番を削減するクラウドPBX「Bizfone」を提供開始
Dialpadの導入を検討していますか？
サービスの比較・選定業務を無料でサポートします。
カテゴリ
Dialpad Connectで最適なビジネスコミュニケーションを実現：クラウド電話、ビデオ会議、チャット、FAXなどの機能を1つのプラットフォームでご利用できます。
Education First
非上場
サービス選定で失敗しない！
貴社にピッタリのサービスを無料で診断する
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