Dialpadの導入事例

サービス詳細

導入企業|Ansible Health

How Ansible Health saves 90% on communications

How Ansible Health saves 90% on communications
サービスの選定にお迷いの方はこちらコンシェルジュに無料相談
他候補も含めて最適なサービスを選定します

課題・目的

1

Old phone system was one of the most painful VoIP experiences, constantly crashing and losing calls.

2

Customer support from the previous provider basically vanished.

3

Old system was absurdly expensive and non-functional.

導入後の効果

1

Saving around 90% on communications costs.

2

Employees now actually use Dialpad instead of personal phone numbers.

3

Crystal clear audio/video with no crashes or dropped calls.

まとめ

Ansible Healthは、旧電話システムの頻繁なダウンや通話不着、サポート不足に課題を抱え、安定した通話品質、詳細な通話分析、HIPAA準拠、テキスト機能、番号の一元管理を目的にDialpadを導入した。決め手は「Dialpad for Startups」による割引と全機能の提供だった。導入後、通信費を約90%削減し、全従業員がアプリを活用。AIによる自動文字起こしと分析機能で患者対応の効率が向上し、HIPAA準拠により患者情報も安全に管理できるようになった。

Dialpadの導入を検討していますか?

サービスの比較・選定業務を無料でサポートします。

導入事例の詳細

導入前の課題

Old phone system was one of the most painful VoIP experiences, constantly crashing and losing calls.

Customer support from the previous provider basically vanished.

Old system was absurdly expensive and non-functional.

導入の目的

To replace a disasterous VoIP system that crashed and lost calls.

To get detailed call analytics, HIPAA compliance, high-quality audio, texting, and centralized number routing.

To save costs while accessing enterprise-grade features.

導入後の効果

Saving around 90% on communications costs.

Employees now actually use Dialpad instead of personal phone numbers.

Crystal clear audio/video with no crashes or dropped calls.

Analytics provide insights into patient calls (topics, duration, missed calls).

AI automatically transcribes calls in real time, saving notes without interruption.

導入の決め手

Dialpad for Startups offered all needed features (analytics, HIPAA, texting, routing) at a startup-friendly price.

The startup discount demonstrated Dialpad's dedication to helping startups succeed.

導入のプロセス

Getting started took about 10 minutes to set up accounts, then ported over old numbers.

活用方法

Ansible Health uses Dialpad for all calls and conferences on desktops and mobile devices, replacing desk phones.

社内の反応

Employees, including less tech-savvy clinicians, find the apps work well and use them consistently.

今後の展望

As they grow beyond the startup discount, they expect to still save around 40%.

サービス概要
Dialpad
Dialpad
Dialpad
プロダクト説明

Dialpad Connectで最適なビジネスコミュニケーションを実現:クラウド電話、ビデオ会議、チャット、FAXなどの機能を1つのプラットフォームでご利用できます。

導入企業情報

Ansible Health

業界

医療業界

上場の有無

非上場

事業内容

Provides chronic respiratory disease patients with evidence-based care in the comfort of their homes

サービスの選定にお迷いの方はこちらコンシェルジュに無料相談
他候補も含めて最適なサービスを選定します

ツール選びで失敗しない!

貴社にピッタリのサービスを
無料で診断する

Bizfone(ビズホン)MOT/TELBIZTEL ビジネスフォンVoiceX03plusエンタープライズ
完全無料個人情報不要
他の事例を探す

Dialpadの他の導入事例

クラウドPBXシステム
Dialpad
Deputy Connects Global Teams with Dialpad

Dialpad by Dialpad, Inc.

Deputy Connects Global Teams with Dialpad

導入の効果

Seamless transition within support team with no blowback and no impact on NPS.

Deputy

IT・通信業界

クラウドPBXシステム
Dialpad
How Chezuba can make calls from anywhere

Dialpad by Dialpad, Inc.

How Chezuba can make calls from anywhere

導入の効果

Chezuba's employees no longer need to use personal numbers or buy new devices for work calls.

Chezuba

クラウドPBXシステム
Dialpad
How Smart AutoCare connects agents in 12 states with Dialpad Support

Dialpad by Dialpad, Inc.

How Smart AutoCare connects agents in 12 states with Dialpad Support

導入の効果

QA scorecards work fantastically.

Smart AutoCare

クラウドPBXシステム
Dialpad
Homestead Smart Health Plans reduces their ASA to under 10 seconds

Dialpad by Dialpad, Inc.

Homestead Smart Health Plans reduces their ASA to under 10 seconds

導入の効果

Average speed to answer (ASA) reduced from over one minute to under 10 seconds.

Homestead Smart Health Plans

保険業界, 医療業界

クラウドPBXシステム
Dialpad
How Glo PreemiesTM is improving health equity with Dialpad

Dialpad by Dialpad, Inc.

How Glo PreemiesTM is improving health equity with Dialpad

導入の効果

Dialpad helped the founder get her life back, keep them open 24/7, and decreased stress levels among the entire team.

Glo PreemiesTM

クラウドPBXシステム
Dialpad
How New City Moving revamped their customer experience with Dialpad Ai

Dialpad by Dialpad, Inc.

How New City Moving revamped their customer experience with Dialpad Ai

導入の効果

Increased score count from 4 to 20-30 cards per person per week, saving time on scoring

New City Moving

クラウドPBXシステム
Dialpad
How Ooredoo increased online interactions from 0.4% to 37%

Dialpad by Dialpad, Inc.

How Ooredoo increased online interactions from 0.4% to 37%

導入の効果

Online interactions increased from 0.4% to 34-37% of monthly inbound customer interactions

Ooredoo(1,001名以上)

IT・通信業界

クラウドPBXシステム
Dialpad
Art’s Way Manufacturing stays ahead of customer demand + supply chain issues with Dialpad Ai

Dialpad by Dialpad, Inc.

Art’s Way Manufacturing stays ahead of customer demand + supply chain issues with Dialpad Ai

導入の効果

Callers now reach the right person faster due to skills-based routing.

Art's Way Manufacturing

製造業

クラウドPBXシステム
Dialpad
How SpotOn reduces BDR training time by 50% with Dialpad Ai

Dialpad by Dialpad, Inc.

How SpotOn reduces BDR training time by 50% with Dialpad Ai

導入の効果

Reduced BDR training time by 50%

SpotOn (SpotOn Transact, LLC)

IT・通信業界

Dialpadの導入を検討していますか?

サービスの比較・選定業務を無料でサポートします。

他の事例を探す