Dialpadの導入事例
サービス詳細導入企業｜Homestead Smart Health Plans
Homestead Smart Health Plans reduces their ASA to under 10 seconds
課題・目的
Previous phone system was unreliable and inefficient.
Previous system caused uncertainty about whether phones would work each day.
Previous platform could not provide real-time reporting during the day.
導入後の効果
Average speed to answer (ASA) reduced from over one minute to under 10 seconds.
80% of calls answered in 30 seconds or less, exceeding industry standard.
Saved about one day per month via real-time reporting.
まとめ
Dialpadの導入を検討していますか？
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導入事例の詳細
導入前の課題
Previous phone system was unreliable and inefficient.
Previous system caused uncertainty about whether phones would work each day.
Previous platform could not provide real-time reporting during the day.
導入の目的
Homestead needed a more reliable, efficient phone system that employees could count on each day.
Homestead needed a robust communication solution to support a 24-agent call center and a provider outreach sub-team.
導入後の効果
Average speed to answer (ASA) reduced from over one minute to under 10 seconds.
80% of calls answered in 30 seconds or less, exceeding industry standard.
Saved about one day per month via real-time reporting.
Improved first call resolution times.
Streamlined call flow with reduced IVR prompts.
Stable and reliable cloud-based system for 80% remote workforce.
導入の決め手
Dialpad AI offered ease of use, reliability, and innovative features.
Dialpad's real-time reporting provided operational efficiency.
Dialpad's auto-answer feature improved speed to answer.
Dialpad simplified IVR tree to one or two prompts.
Dialpad's virtual fax catered to industry requirements.
Dialpad's bulk holiday updates simplified call center management.
Dialpad's continuous platform improvements and proactive communication.
活用方法
Homestead uses Dialpad Support for inbound call handling, Dialpad Sell, Dialpad Connect, virtual fax, auto-answer, real-time reporting, and bulk holiday updates.
社内の反応
The team found Dialpad very real-time and user-friendly; supervisors can see every interaction at all times.
今後の展望
Homestead plans to delve deeper into Dialpad analytics to fine-tune support processes.
カテゴリ
Dialpad Connectで最適なビジネスコミュニケーションを実現：クラウド電話、ビデオ会議、チャット、FAXなどの機能を1つのプラットフォームでご利用できます。
Homestead Smart Health Plans
保険業界, 医療業界
非上場
Homestead Smart Health Plans is dedicated to providing innovative healthcare benefits solutions for small and medium-sized businesses. Their unique platform is built on a proprietary reference-based repricing system, and it includes stop-loss insurance and third-party administration services. This approach saves clients 20-30% on their healthcare benefits cost.
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Dialpadの導入を検討していますか？
サービスの比較・選定業務を無料でサポートします。
カテゴリ
Dialpad Connectで最適なビジネスコミュニケーションを実現：クラウド電話、ビデオ会議、チャット、FAXなどの機能を1つのプラットフォームでご利用できます。
Homestead Smart Health Plans
保険業界, 医療業界
非上場
Homestead Smart Health Plans is dedicated to providing innovative healthcare benefits solutions for small and medium-sized businesses. Their unique platform is built on a proprietary reference-based repricing system, and it includes stop-loss insurance and third-party administration services. This approach saves clients 20-30% on their healthcare benefits cost.
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