Dialpadの導入事例
サービス詳細導入企業｜New City Moving
How New City Moving revamped their customer experience with Dialpad Ai
課題・目的
Existing phone system was inadequate for remote operations during COVID-19
Lacked essential features like call recordings, vital metrics, and analytics
Difficult to optimize staffing during busy periods from May to December
導入後の効果
Increased score count from 4 to 20-30 cards per person per week, saving time on scoring
Calls became more streamlined, customer queries addressed more efficiently
Customer satisfaction rates soared
まとめ
Dialpadの導入を検討していますか？
サービスの比較・選定業務を無料でサポートします。
導入事例の詳細
導入前の課題
Existing phone system was inadequate for remote operations during COVID-19
Lacked essential features like call recordings, vital metrics, and analytics
Difficult to optimize staffing during busy periods from May to December
導入の目的
To leverage more business insights and analytics to drive company growth
To optimize staffing during peak moving seasons
To improve customer experience and employee training
導入後の効果
Increased score count from 4 to 20-30 cards per person per week, saving time on scoring
Calls became more streamlined, customer queries addressed more efficiently
Customer satisfaction rates soared
AI Recaps allowed finding key points in 30 seconds instead of reviewing 10-minute calls
導入の決め手
Dialpad offered rich insights and analytics beyond other platforms
Intuitive and accommodating interface for smooth team transition
History tied with tech innovators shaped modern communication
活用方法
Using AI Scorecards to review and rate calls, AI Live Coach cards for real-time guidance during calls, AI voice transcriptions with AI Recaps to summarize key points, and sentiment analysis to gauge customer mood.
今後の展望
New City Moving envisions a world where technology and humanity work hand in hand, continually innovating for the betterment of all, with AI as a co-pilot to amplify human potential.
カテゴリ
Dialpad Connectで最適なビジネスコミュニケーションを実現：クラウド電話、ビデオ会議、チャット、FAXなどの機能を1つのプラットフォームでご利用できます。
New City Moving
非上場
Moving and storage services
ツール選びで失敗しない！
貴社にピッタリのサービスを
無料で診断する
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Dialpadの導入を検討していますか？
サービスの比較・選定業務を無料でサポートします。
カテゴリ
Dialpad Connectで最適なビジネスコミュニケーションを実現：クラウド電話、ビデオ会議、チャット、FAXなどの機能を1つのプラットフォームでご利用できます。
New City Moving
非上場
Moving and storage services
サービス選定で失敗しない！
貴社にピッタリのサービスを無料で診断する
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