Dialpadの導入事例
サービス詳細導入企業｜Glo PreemiesTM
How Glo PreemiesTM is improving health equity with Dialpad
課題・目的
Existing phone service was getting too expensive for a non-profit relying on donations and sponsorships.
Existing phone service was not very good, making it hard to stay connected to families in the NICU.
To raise the voice of Black families in the NICU and post-NICU and create racial and health equity through policy advocacy, professional and family educational initiatives, and family support for African American families.
導入後の効果
Dialpad helped the founder get her life back, keep them open 24/7, and decreased stress levels among the entire team.
Dialpad keeps them connected no matter where they are in the world.
Custom routing allows families to speak to who they need immediately without waiting, getting put on hold, or transferred.
まとめ
Dialpadの導入を検討していますか？
サービスの比較・選定業務を無料でサポートします。
導入事例の詳細
導入前の課題
Existing phone service was getting too expensive for a non-profit relying on donations and sponsorships.
Existing phone service was not very good, making it hard to stay connected to families in the NICU.
導入の目的
To raise the voice of Black families in the NICU and post-NICU and create racial and health equity through policy advocacy, professional and family educational initiatives, and family support for African American families.
導入後の効果
Dialpad helped the founder get her life back, keep them open 24/7, and decreased stress levels among the entire team.
Dialpad keeps them connected no matter where they are in the world.
Custom routing allows families to speak to who they need immediately without waiting, getting put on hold, or transferred.
AI Live Coach helps staff answer families’ questions 24/7 about operating hours, upcoming workshops, and who to email for immediate help with different topics.
Live transcriptions and automated call summaries save time and send post-call summaries to inbox.
Saving over $5,000 a year with Dialpad.
導入の決め手
Dialpad was affordable and scalable.
Dialpad could help the non-profit tremendously.
導入のプロセス
After applying to the Sacramento Kings x Dialpad Community program, setting up was quick and seamless; they were online and ready to serve within hours.
活用方法
Custom routing so different departments could have their own phone line; live AI coaching for case managers to provide families with more accurate information more quickly; live transcriptions and automated call summaries for focus on conversations.
社内の反応
Dialpad helped decrease stress levels among the entire team.
今後の展望
They want to serve 1 million people before 2025 and Dialpad is growing with them.
カテゴリ
Dialpad Connectで最適なビジネスコミュニケーションを実現：クラウド電話、ビデオ会議、チャット、FAXなどの機能を1つのプラットフォームでご利用できます。
Glo PreemiesTM
非上場
Raising the voice of Black families in the NICU and post-NICU, creating racial and health equity through policy advocacy, professional and family educational initiatives, and family support for African American families.
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Dialpadの導入を検討していますか？
サービスの比較・選定業務を無料でサポートします。
カテゴリ
Dialpad Connectで最適なビジネスコミュニケーションを実現：クラウド電話、ビデオ会議、チャット、FAXなどの機能を1つのプラットフォームでご利用できます。
Glo PreemiesTM
非上場
Raising the voice of Black families in the NICU and post-NICU, creating racial and health equity through policy advocacy, professional and family educational initiatives, and family support for African American families.
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