Dialpadの導入事例
サービス詳細導入企業｜SpotOn (SpotOn Transact, LLC)
How SpotOn reduces BDR training time by 50% with Dialpad Ai
課題・目的
Previous platform had constant dropped calls and outages lasting hours to days
Agents had up to 13 different local numbers each, leading to high bills
Manual call logging and quality assurance were time-consuming
導入後の効果
Reduced BDR training time by 50%
Saved 4 to 5 hours per week with Click-to-call
Reduced number of admins from 45 to a smaller team
まとめ
Dialpadの導入を検討していますか？
サービスの比較・選定業務を無料でサポートします。
導入事例の詳細
導入前の課題
Previous platform had constant dropped calls and outages lasting hours to days
Agents had up to 13 different local numbers each, leading to high bills
Manual call logging and quality assurance were time-consuming
導入の目的
To improve reliability of communications platform
To enable more efficient outbound calls with AI features
To reduce training time for BDR team
To organize calls and save time with integrations
導入後の効果
Reduced BDR training time by 50%
Saved 4 to 5 hours per week with Click-to-call
Reduced number of admins from 45 to a smaller team
Eliminated need for multiple phone numbers per agent
導入の決め手
Dialpad AI features like real-time transcriptions and sentiment analysis
Custom Moments for tracking competitor mentions
Integrations with Salesforce and Chrome Click-to-call
Local presence feature to consolidate multiple numbers
導入のプロセス
SpotOn started with Dialpad Connect for inbound and internal calls, then added Dialpad Sell Center for outbound calls.
活用方法
SpotOn uses Dialpad for inbound and outbound calls, with AI features for coaching, call disposition tracking, and analytics. Integrations with Salesforce and Chrome Click-to-call automate call logging and dialing.
社内の反応
Admins can now listen in and coach their own teams, and agents benefit from live coaching and automated call logging.
今後の展望
SpotOn plans to use QA scorecards to improve coaching and customer retention.
カテゴリ
Dialpad Connectで最適なビジネスコミュニケーションを実現：クラウド電話、ビデオ会議、チャット、FAXなどの機能を1つのプラットフォームでご利用できます。
SpotOn (SpotOn Transact, LLC)
IT・通信業界
非上場
Restaurant technology, point-of-sale systems, payment processing, online ordering, marketing, and workforce management solutions for restaurants and small businesses
ツール選びで失敗しない！
貴社にピッタリのサービスを
無料で診断する
Dialpadの他の導入事例
Dialpad by Dialpad, Inc.
Deputy Connects Global Teams with Dialpad
導入の効果Seamless transition within support team with no blowback and no impact on NPS.
Deputy
IT・通信業界
Dialpad by Dialpad, Inc.
How Chezuba can make calls from anywhere
導入の効果Chezuba's employees no longer need to use personal numbers or buy new devices for work calls.
Chezuba
Dialpad by Dialpad, Inc.
How Ansible Health saves 90% on communications
導入の効果Saving around 90% on communications costs.
Ansible Health
医療業界
Dialpad by Dialpad, Inc.
How Smart AutoCare connects agents in 12 states with Dialpad Support
導入の効果QA scorecards work fantastically.
Smart AutoCare
Dialpad by Dialpad, Inc.
Homestead Smart Health Plans reduces their ASA to under 10 seconds
導入の効果Average speed to answer (ASA) reduced from over one minute to under 10 seconds.
Homestead Smart Health Plans
保険業界, 医療業界
Dialpad by Dialpad, Inc.
How Glo PreemiesTM is improving health equity with Dialpad
導入の効果Dialpad helped the founder get her life back, keep them open 24/7, and decreased stress levels among the entire team.
Glo PreemiesTM
Dialpad by Dialpad, Inc.
How New City Moving revamped their customer experience with Dialpad Ai
導入の効果Increased score count from 4 to 20-30 cards per person per week, saving time on scoring
New City Moving
Dialpad by Dialpad, Inc.
How Ooredoo increased online interactions from 0.4% to 37%
導入の効果Online interactions increased from 0.4% to 34-37% of monthly inbound customer interactions
Ooredoo(1,001名以上)
IT・通信業界
Dialpad by Dialpad, Inc.
Art’s Way Manufacturing stays ahead of customer demand + supply chain issues with Dialpad Ai
導入の効果Callers now reach the right person faster due to skills-based routing.
Art's Way Manufacturing
製造業
関連の最新ニュース
バルテック、通話料0円で電話番号不要の「クリックコール」提供開始
O!Productニュース編集部
Sparkle AI、音声AIと電話をつなぐクラウド通信基盤「onBridge」を正式リリース
O!Productニュース編集部
H.I.S. Mobile、AI自動応答で電話番を削減するクラウドPBX「Bizfone」を提供開始
O!Productニュース編集部
バルテック、通話料0円で電話番号不要の「クリックコール」提供開始
Sparkle AI、音声AIと電話をつなぐクラウド通信基盤「onBridge」を正式リリース
H.I.S. Mobile、AI自動応答で電話番を削減するクラウドPBX「Bizfone」を提供開始
Dialpadの導入を検討していますか？
サービスの比較・選定業務を無料でサポートします。
カテゴリ
Dialpad Connectで最適なビジネスコミュニケーションを実現：クラウド電話、ビデオ会議、チャット、FAXなどの機能を1つのプラットフォームでご利用できます。
SpotOn (SpotOn Transact, LLC)
IT・通信業界
非上場
Restaurant technology, point-of-sale systems, payment processing, online ordering, marketing, and workforce management solutions for restaurants and small businesses
サービス選定で失敗しない！
貴社にピッタリのサービスを無料で診断する
他のメニューから探す
他にも様々な方法から、あなたにピッタリのプロダクトが探せます。
貴社のサービスを上位掲載しませんか？
検索結果で上位表示されたり、資料ダウンロードボタンを表示させて直接リードを獲得することができます。
月額無料+成果報酬型の低リスクで法人リード獲得を始めることができます。