Dialpadの導入事例
サービス詳細導入企業｜Art's Way Manufacturing
Art’s Way Manufacturing stays ahead of customer demand + supply chain issues with Dialpad Ai
課題・目的
Old phone system had very limited capabilities and could not track calls.
Call routing was poor, causing customers to reach wrong departments.
Agents answered calls blindly without knowing the purpose.
導入後の効果
Callers now reach the right person faster due to skills-based routing.
Agent callbacks reduced from about 30 times per day to about 3 times per day.
Part numbers are automatically captured via AI transcription, eliminating repetition.
まとめ
Dialpadの導入を検討していますか？
サービスの比較・選定業務を無料でサポートします。
導入事例の詳細
導入前の課題
Old phone system had very limited capabilities and could not track calls.
Call routing was poor, causing customers to reach wrong departments.
Agents answered calls blindly without knowing the purpose.
No CRM integration, making it impossible to use with HubSpot.
Customer service ranked lowest in customer surveys due to frustration.
導入の目的
Improve customer service and communication efficiency.
Integrate phone system with HubSpot without extra costs or coding.
Enable real-time call transcriptions for monitoring and data collection.
導入後の効果
Callers now reach the right person faster due to skills-based routing.
Agent callbacks reduced from about 30 times per day to about 3 times per day.
Part numbers are automatically captured via AI transcription, eliminating repetition.
Real-Time Assist cards provide agents with price books and other info instantly.
Analytics help forecast product demand and adjust production schedules.
Lead times are ahead of competitors due to faster reaction to industry trends.
導入の決め手
Ease of implementation compared to Talkdesk.
Pricing structure was more favorable.
Out-of-the-box integration with HubSpot without extra work.
Scalability to start with customer service team and expand later.
導入のプロセス
Art’s Way started with Dialpad before the COVID-19 pandemic, allowing a smooth transition to remote work by simply picking up laptops.
活用方法
Dialpad is used for all day-to-day communication, including advanced call routing, real-time transcription, AI-powered Real-Time Assist cards for instant information, and analytics to track inquiries, missed calls, call volumes, and customer satisfaction.
社内の反応
Emily Bailey is an advocate for Dialpad, noting it has a 'cool factor' and that the transition to remote work was easy.
カテゴリ
Dialpad Connectで最適なビジネスコミュニケーションを実現：クラウド電話、ビデオ会議、チャット、FAXなどの機能を1つのプラットフォームでご利用できます。
Art's Way Manufacturing
製造業
非上場
Manufacturing of livestock equipment
ツール選びで失敗しない！
貴社にピッタリのサービスを
無料で診断する
Dialpadの他の導入事例
Dialpad by Dialpad, Inc.
Deputy Connects Global Teams with Dialpad
導入の効果Seamless transition within support team with no blowback and no impact on NPS.
Deputy
IT・通信業界
Dialpad by Dialpad, Inc.
How Chezuba can make calls from anywhere
導入の効果Chezuba's employees no longer need to use personal numbers or buy new devices for work calls.
Chezuba
Dialpad by Dialpad, Inc.
How Ansible Health saves 90% on communications
導入の効果Saving around 90% on communications costs.
Ansible Health
医療業界
Dialpad by Dialpad, Inc.
How Smart AutoCare connects agents in 12 states with Dialpad Support
導入の効果QA scorecards work fantastically.
Smart AutoCare
Dialpad by Dialpad, Inc.
Homestead Smart Health Plans reduces their ASA to under 10 seconds
導入の効果Average speed to answer (ASA) reduced from over one minute to under 10 seconds.
Homestead Smart Health Plans
保険業界, 医療業界
Dialpad by Dialpad, Inc.
How Glo PreemiesTM is improving health equity with Dialpad
導入の効果Dialpad helped the founder get her life back, keep them open 24/7, and decreased stress levels among the entire team.
Glo PreemiesTM
Dialpad by Dialpad, Inc.
How New City Moving revamped their customer experience with Dialpad Ai
導入の効果Increased score count from 4 to 20-30 cards per person per week, saving time on scoring
New City Moving
Dialpad by Dialpad, Inc.
How Ooredoo increased online interactions from 0.4% to 37%
導入の効果Online interactions increased from 0.4% to 34-37% of monthly inbound customer interactions
Ooredoo(1,001名以上)
IT・通信業界
Dialpad by Dialpad, Inc.
How SpotOn reduces BDR training time by 50% with Dialpad Ai
導入の効果Reduced BDR training time by 50%
SpotOn (SpotOn Transact, LLC)
IT・通信業界
関連の最新ニュース
バルテック、通話料0円で電話番号不要の「クリックコール」提供開始
O!Productニュース編集部
Sparkle AI、音声AIと電話をつなぐクラウド通信基盤「onBridge」を正式リリース
O!Productニュース編集部
H.I.S. Mobile、AI自動応答で電話番を削減するクラウドPBX「Bizfone」を提供開始
O!Productニュース編集部
バルテック、通話料0円で電話番号不要の「クリックコール」提供開始
Sparkle AI、音声AIと電話をつなぐクラウド通信基盤「onBridge」を正式リリース
H.I.S. Mobile、AI自動応答で電話番を削減するクラウドPBX「Bizfone」を提供開始
Dialpadの導入を検討していますか？
サービスの比較・選定業務を無料でサポートします。
カテゴリ
Dialpad Connectで最適なビジネスコミュニケーションを実現：クラウド電話、ビデオ会議、チャット、FAXなどの機能を1つのプラットフォームでご利用できます。
Art's Way Manufacturing
製造業
非上場
Manufacturing of livestock equipment
サービス選定で失敗しない！
貴社にピッタリのサービスを無料で診断する
他のメニューから探す
他にも様々な方法から、あなたにピッタリのプロダクトが探せます。
貴社のサービスを上位掲載しませんか？
検索結果で上位表示されたり、資料ダウンロードボタンを表示させて直接リードを獲得することができます。
月額無料+成果報酬型の低リスクで法人リード獲得を始めることができます。