Zoom Phoneの導入事例
プロダクト詳細導入企業｜Korean Air
課題・目的
Complex on-premise telephone system operations and high costs.
Complex challenges such as server management, equipment replacement, and branch maintenance.
High operational costs and extensive staffing requirements for overseas branches.
導入後の効果
Adoption of Zoom Phone resolved complexities and costs associated with server management and equipment replacement in on-premise operations.
Soft-Phone enabled telephone services at airport counters and boarding gates, improving operational efficiency.
Zoom Contact Center strengthened global branch customer inquiry handling and IT support.
まとめ
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Zoom Phoneの導入を考えていますか？
サービスとの相性を見たい方はこちら
導入について相談がある方はこちら
プロに相談する導入事例の詳細
導入前の課題
Complex on-premise telephone system operations and high costs.
Complex challenges such as server management, equipment replacement, and branch maintenance.
High operational costs and extensive staffing requirements for overseas branches.
導入の目的
To overcome complexities and high costs of on-premise telephone systems.
導入後の効果
Adoption of Zoom Phone resolved complexities and costs associated with server management and equipment replacement in on-premise operations.
Soft-Phone enabled telephone services at airport counters and boarding gates, improving operational efficiency.
Zoom Contact Center strengthened global branch customer inquiry handling and IT support.
Significantly reduced the operational burden of telephone services.
Achieved substantial cost savings by nearly eliminating the need for site visits to branches.
Improved agent satisfaction in the contact center compared to the previous environment.
導入の決め手
As a cloud- and license-based service, it nearly eliminates the need to manage servers and branch equipment.
It allows centralized maintenance and significantly improves operational efficiency.
導入のプロセス
Korean Air is currently rolling out Zoom Phone to approximately 210 domestic and international branches, deploying 11,000 licenses, with headquarters managing communications and Zoom partners configuring branch-specific requirements, supported by Zoom's professional services for smooth deployment.
活用方法
Zoom Phone is used for global telephone services across branches, with softphone functionality enabling telephone usage at airport counters and boarding gates, and Zoom Contact Center handles customer calls and IT support for overseas branches.
社内の反応
Several team members have noted that agent satisfaction has improved compared to the previous environment.
今後の展望
Zoom Phone will serve as a key platform enabling seamless internal and external communication during the merger with Asiana Airlines, enhancing operational efficiency and supporting digital transformation initiatives, while Zoom Contact Center will progressively expand IT support and customer inquiry handling for global branches.
AI事例マッチ度診断
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物流業界
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Zoom Phoneの導入を考えていますか？
サービスとの相性を見たい方はこちら
導入について相談がある方はこちら
プロに相談するこのサービスについてもっと詳しく知りたいですか?
プロにビジネスの悩みや課題を相談をして、詳細資料を受け取りましょう。
どんなざっくりとした内容でも構いません。まずはお気軽にご相談ください。
カテゴリ
Try Zoom Phone for a VoIP phone system with unlimited domestic calls, SMS messaging, voicemail transcription, call recording, and seamless app integrations.
Korean Air
非上場
Passenger and cargo transportation, aircraft maintenance, parts production, and unmanned aerial vehicle development
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