Dialpadの導入事例
サービス詳細導入企業｜Van Horn Automotive Group
課題・目的
Van Horn's previous on-premise phone system (Mitel) was disjointed and caused inefficiencies.
Setting up new offices or agents was a laborious manual process taking three to four days.
The old system was physically bulky and inflexible, hindering quick adaptation.
導入後の効果
Training effectiveness increased by 20% with AI Scorecards.
Call answer rate improved by 10% with Custom Moments.
Onboarding training became quicker and more efficient due to Dialpad's intuitive design.
まとめ
Dialpadの導入を検討していますか？
サービスの比較・選定業務を無料でサポートします。
導入事例の詳細
導入前の課題
Van Horn's previous on-premise phone system (Mitel) was disjointed and caused inefficiencies.
Setting up new offices or agents was a laborious manual process taking three to four days.
The old system was physically bulky and inflexible, hindering quick adaptation.
導入の目的
Van Horn needed a dynamic communication solution that could scale with their expanding operations.
They sought a cloud-based platform with robust call center features and ease of use.
The goal was to improve training efficiency and customer service across multiple dealerships.
導入後の効果
Training effectiveness increased by 20% with AI Scorecards.
Call answer rate improved by 10% with Custom Moments.
Onboarding training became quicker and more efficient due to Dialpad's intuitive design.
Employees are more engaged and motivated with transparent, actionable feedback.
導入の決め手
Dialpad offered robust call center features and flexibility for quick setup in new dealerships.
The user-friendly interface made it easy to learn and implement.
Ease of use was the biggest reason for choosing Dialpad.
導入のプロセス
Transitioning from Mitel to Dialpad was a revelation; user provisioning went from a multi-day manual process to a few clicks, and setting up a new dealership became much quicker.
活用方法
Van Horn uses Dialpad for voice calls, meetings with AI Recaps to reduce note-taking, Custom Moments to identify trending customer topics, AI Scorecards for real-time performance feedback, and reporting/analytics for call insights.
社内の反応
Employees have latched onto AI Scorecards, which empower them with self-assessment and continuous improvement, fostering a positive workplace culture.
今後の展望
Van Horn is eager to leverage Real-Time Assist cards for on-the-fly knowledge and API integrations to further streamline processes and elevate customer interactions.
カテゴリ
Dialpad Connectで最適なビジネスコミュニケーションを実現：クラウド電話、ビデオ会議、チャット、FAXなどの機能を1つのプラットフォームでご利用できます。
Van Horn Automotive Group
自動車業界
非上場
Wisconsin
Automotive dealership group providing automotive sales, service, and customer experiences.
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Dialpadの導入を検討していますか？
サービスの比較・選定業務を無料でサポートします。
カテゴリ
Dialpad Connectで最適なビジネスコミュニケーションを実現：クラウド電話、ビデオ会議、チャット、FAXなどの機能を1つのプラットフォームでご利用できます。
Van Horn Automotive Group
自動車業界
非上場
Wisconsin
Automotive dealership group providing automotive sales, service, and customer experiences.
サービス選定で失敗しない！
貴社にピッタリのサービスを無料で診断する
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