Dialpadの導入事例

サービス詳細

導入企業|Zorba

How Zorba’s agents stay in touch with thousands of users across 3 continents

How Zorba’s agents stay in touch with thousands of users across 3 continents
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課題・目的

1

Zorba's previous phone system lacked key features like built-in text messaging.

2

Aircall, Zendesk, and Freshdesk did not meet Zorba's needs.

3

Zorba needed a solution that was affordable for a startup.

導入後の効果

1

Zorba improved response time to homeowners by 75%.

2

Zorba coordinated more transactions thanks to Dialpad.

3

The API increased the amount of tickets a single agent can work on.

まとめ

不動産テック企業Zorbaは、Aircallなど他社製品にテキストメッセージ機能やAPIの不足を感じ、より良いコミュニケーションツールを求めていた。導入の決め手は、DialpadのAPIの優秀さとスタートアップ向け割引プログラムによるコスト削減だった。導入後、セットアップは1時間未満で完了し、APIによるテキスト自動化やHubSpot連携を実現。その結果、ホームオーナーへの応答時間が75%改善し、取引調整が円滑化された。

Dialpadの導入を検討していますか?

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導入事例の詳細

導入前の課題

Zorba's previous phone system lacked key features like built-in text messaging.

Aircall, Zendesk, and Freshdesk did not meet Zorba's needs.

Zorba needed a solution that was affordable for a startup.

導入の目的

Zorba aimed to make selling homes off-market easier by letting real estate investors compete over the property.

Zorba needed to keep its team connected across three continents.

Zorba needed to automate communication over text messages and integrate with existing tools at an affordable price.

導入後の効果

Zorba improved response time to homeowners by 75%.

Zorba coordinated more transactions thanks to Dialpad.

The API increased the amount of tickets a single agent can work on.

導入の決め手

Dialpad offered built-in text messaging and a better API than competitors.

Dialpad for Startups program made it affordable, saving hundreds of dollars per month.

Dialpad provided easy setup in less than an hour and quick API integration.

導入のプロセス

Setting up Dialpad took less than an hour, API setup for text automation took another hour, and the team was trained within a day.

活用方法

Zorba uses Dialpad to communicate with thousands of users globally, automate text conversations via API, and integrate with HubSpot CRM to log calls and voicemails automatically.

サービス概要
Dialpad
Dialpad
Dialpad
プロダクト説明

Dialpad Connectで最適なビジネスコミュニケーションを実現:クラウド電話、ビデオ会議、チャット、FAXなどの機能を1つのプラットフォームでご利用できます。

導入企業情報

Zorba

業界

不動産業界

上場の有無

非上場

事業内容

Making selling homes off-market easier by letting real estate investors compete over the property.

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