Dialpadの導入事例
サービス詳細導入企業｜Business Network International (BNI)
Business Network International (BNI) cuts Average Handling Time (AHT) by 23%
課題・目的
Previous telephony provider could not guarantee solid service outside the USA
Previous provider lacked advanced analytics and real-time insights
Support global expansion with scalable communication and compliance
導入後の効果
Average handle time dropped by 23% in one day
24% increase in calls made in the same period
Coaching efficiency increased by 50% per associate per month
まとめ
Dialpadの導入を検討していますか？
サービスの比較・選定業務を無料でサポートします。
導入事例の詳細
導入前の課題
Previous telephony provider could not guarantee solid service outside the USA
Previous provider lacked advanced analytics and real-time insights
導入の目的
Support global expansion with scalable communication and compliance
Improve sales and support processes with advanced analytics and real-time insights
導入後の効果
Average handle time dropped by 23% in one day
24% increase in calls made in the same period
Coaching efficiency increased by 50% per associate per month
Sales goal achievement increased from 113% to 115% in six months
12% increase in productivity
AI CSAT provides sentiment insights for every interaction
導入の決め手
Dialpad's robust feature set and ability to operate globally
Dialpad's compliance with data privacy regulations
Dialpad offers tools for both sales and support
活用方法
Dialpad Support manages inbound and outbound calls; Dialpad Sell streamlines sales operations with AI coaching tools like scorecards, playbooks, and real-time assist cards.
社内の反応
On the first day, 11 associates said Dialpad changed their lives; one associate said it was the first day he had fun on the phone in months.
今後の展望
BNI plans to integrate Dialpad with its CRM to automatically log and track all interactions.
カテゴリ
Dialpad Connectで最適なビジネスコミュニケーションを実現：クラウド電話、ビデオ会議、チャット、FAXなどの機能を1つのプラットフォームでご利用できます。
Business Network International (BNI)
非上場
North Carolina
Business referral organization; helps members increase business through referral marketing program
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バルテック、通話料0円で電話番号不要の「クリックコール」提供開始
Sparkle AI、音声AIと電話をつなぐクラウド通信基盤「onBridge」を正式リリース
H.I.S. Mobile、AI自動応答で電話番を削減するクラウドPBX「Bizfone」を提供開始
Dialpadの導入を検討していますか？
サービスの比較・選定業務を無料でサポートします。
カテゴリ
Dialpad Connectで最適なビジネスコミュニケーションを実現：クラウド電話、ビデオ会議、チャット、FAXなどの機能を1つのプラットフォームでご利用できます。
Business Network International (BNI)
非上場
North Carolina
Business referral organization; helps members increase business through referral marketing program
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