Dialpadの導入事例
サービス詳細導入企業｜DPN Group
Why DPN says their business phone system is “saving the day”
課題・目的
The previous telecom provider offered minimal support and no call history, analytics, or features.
Obtaining call data required lengthy paperwork and processes.
Big-name alternatives were expensive and still lacked necessary features.
導入後の効果
Call history and transcripts provide quick proof of previous communications, reducing angry client calls.
Labels (e.g., landlord, tenant) help receptionist identify callers instantly.
Unified system with status messages makes call forwarding easy for the receptionist.
まとめ
Dialpadの導入を検討していますか？
サービスの比較・選定業務を無料でサポートします。
導入事例の詳細
導入前の課題
The previous telecom provider offered minimal support and no call history, analytics, or features.
Obtaining call data required lengthy paperwork and processes.
Big-name alternatives were expensive and still lacked necessary features.
Receptionist had to manually check landlines or mobiles to forward calls to four businesses.
導入の目的
To replace an unsupportive national telecom provider lacking features like call history and analytics.
To find a communications provider with needed features at an affordable price.
To stay connected across Australia with appropriate technology.
導入後の効果
Call history and transcripts provide quick proof of previous communications, reducing angry client calls.
Labels (e.g., landlord, tenant) help receptionist identify callers instantly.
Unified system with status messages makes call forwarding easy for the receptionist.
Analytics reveal call volumes and employee talk times, enabling tracking and gamification.
AI transcription improves over time, learning Australian accents and capturing action items.
導入の決め手
Dialpad was easy to set up within five minutes.
Dialpad was cheaper than alternatives.
The 14-day free trial convinced the team.
導入のプロセス
The DPN team tried the 14-day free trial, ported their numbers over, and started using Dialpad immediately.
活用方法
DPN uses Dialpad for call history, transcripts, labels, call forwarding, and analytics across web, mobile, and desktop apps.
社内の反応
Employees love features like labels and find the system easy to use; the team even made a game out of guessing talk times.
カテゴリ
Dialpad Connectで最適なビジネスコミュニケーションを実現：クラウド電話、ビデオ会議、チャット、FAXなどの機能を1つのプラットフォームでご利用できます。
DPN Group
金融業界, 不動産業界
非上場
property investment, finance, and property management; also builds and manages specialist disability homes through Casa Capace
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Sparkle AI、音声AIと電話をつなぐクラウド通信基盤「onBridge」を正式リリース
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Dialpadの導入を検討していますか？
サービスの比較・選定業務を無料でサポートします。
カテゴリ
Dialpad Connectで最適なビジネスコミュニケーションを実現：クラウド電話、ビデオ会議、チャット、FAXなどの機能を1つのプラットフォームでご利用できます。
DPN Group
金融業界, 不動産業界
非上場
property investment, finance, and property management; also builds and manages specialist disability homes through Casa Capace
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